Downloadable Test Bank for The Administrative Professional: Technology & Procedures, 14th Edition, Patsy Fulton-Calkins, Dianne Rankin, Kellie A. Shumack, ISBN-10: 0538731044, ISBN-13: 9780538731041, Test Bank (Complete) Download
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Table of Contents
PART 1: THE WORKPLACE AND YOU.
1: Entering the Workforce.
2: Becoming a Professional.
3: Managing and Organizing Yourself.
PART 2: THE WORKPLACE ENVIRONMENT.
4: Working Ethically.
5: Understanding the Workplace Team.
6: Developing Customer Focus.
PART 3: COMMUNICATION–THE KEY TO SUCCESS.
7: Communication Skills.
8: Developing Presentation Skills.
9: Handling Telecommunications.
10: Planning Meetings and Events.
PART 4: RECORDS MANAGEMENT, TRAVEL, AND FINANCES.
11: Managing Records.
12: Handling Mail and Retaining Records.
13: Coordinating Business Travel.
14: Understanding Financial Responsibilities.
PART 5: CAREER SUCCESS.
15: Seeking Employment.
16: Leading with Confidence.